Collins Kipkemoi
Senior Branch Management Trainee @Wells Fargo
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WORK HISTORY
Senior Branch Management Trainee @Wells Fargo
US
Coach, develop and build a high performing team to execute on business strategies, achieve results, and drive growth of the business; This includes coaching bankers to engage customers to understand their needs and work proactively to build relationships and help customers succeed financially >Resolve low to moderately complex issues regarding the customer and employee experience, risk, and growth of the team and the business to meet Branch Network business objectives>Identify opportunities for making banking easier for customers through education and demonstration of available digital options to support adoption and customer convenience>Lead the branch while engaging stakeholders, peers, and internal partners in collaborating and building strong partnerships to deliver a customer-centric experience>Mentor and guide talent development of direct reports and assist in hiring talent
EDUCATION
United States International University
Bachelor's Degree
ABOUT COLLINS KIPKEMOI
I am a skilled and forward-thinking banking operations professional with extensive experience in the banking sector, specializing in customer service, relationship management, commercial, business and personal lending, credit analysis, loan structuring and Branch Management. Over the years, I have developed strong competencies in banking, operations management, client relationship management, investment management, and mentoring branch teams. My experience in the service industry has equipped me with the ability to build strategic relationships and partnerships, resolve complex issues, manage client onboarding, advocate for customers, oversee account and portfolio management, and nurture long-term relationships. I excel in collaboration, earning customer loyalty, and supporting clients\' transitions, always focused on optimizing customer satisfaction. My efforts have consistently resulted in revenue growth, profitability, and improved customer retention. With a strong sales drive, a high standard of work ethic, and a talent for fostering organizational success and enhancing brand reputation, my goal is to join a dynamic, fast-paced organization where I can leverage my skills to contribute to its ongoing success.
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