Collin B.
Cyber Security Student @ North Carolina State University | Cyber Security
- Role
- Quality Assurance at Federal Express Corporation
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
Experience
Quality Assurance
Dec 2023 — Present · Charlotte, NC, US
As a Quality Assurance (QA) Specialist, my primary responsibility is to ensure that packages meet specified quality standards prior to their release to customers or clients. This involves addressing various issues such as fraud alerts, address changes, and package damage or distress, among others. My role involves conducting detailed investigations into package information to identify and resolve these issues effectively.In cases where packages are lost, I collaborate closely with departments like the loss prevention team to develop strategic plans aimed at recovering the lost packages. My efforts are critical in ensuring that products consistently meet or exceed quality expectations, thereby enhancing customer satisfaction, ensuring regulatory compliance, and contributing to overall organizational success.
Education
North Carolina State University
Cyber Security
Morgan State University
Bachelor of Science in Business Marketing, Business, Management, Marketing, and Related Support Services
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