Collin Chris

About Collin Chris

I am a senior operations and transformation leader with 23+ years in ITES and Outsourcing, specializing in Banking & Financial Services, Contact Center strategy, and P&L stewardship. My mandate: architect scalable operating models, reduce manual touchpoints, and translate technology investments—RPA, AI/ML, BPM—into measurable revenue, margin, and CX improvements.I have led large, multi‑country transitions and stabilized offshore delivery at scale, governing portfolios exceeding FTEs. My approach integrates disciplined financial management, robust governance and risk controls, and a culture of learning to sustain performance and resiliency.Representative results:Enterprise transitions at scale: Successfully transitioned 400 FTE for a major US stationery enterprise; implemented governance and workforce design to stabilize and accelerate run‑rate performance.Integrated operations build: Established end‑to‑end back office integrated with mailroom and contact center for a leading EU bank; digitized the customer journey for throughput gains and improved NPS.Set up offshore contact center: Built and operationalized an offshore contact center for a large EU bank, transitioning multiple service lines from onshore with service assurance and enhanced customer experience.Automation for impact: Delivered a multi‑level automation program (Robotics, ML, BPM) achieving 93% straight‑through processing, compressing cycle times and materially lowering cost‑to‑serve.P&L and growth discipline: Consistently increased revenues, streamlined workflows, and enhanced profitability through data‑driven decisions, capacity optimization, and rigorous performance management.

Experience

1. Associate Vice President

   HCLTech

   Jan 2026 — Present · Chennai, IN