Collin B.

About Collin B.

Experienced and well-rounded professional with a demonstrated history of working in account management, media & advertising, brand partnerships. sales, and higher education. Skilled in Strategic Partnerships, Media Strategy and Investment, Operations, Event Planning, Sales, Recruitment, Supervision, and Social Media. Possesses a Master of Arts (M.A.) focused in Higher Education/Student Personnel from University of Mississippi.

Experience

1. Chief Service Officer

   Buska Retirement Solutions, Inc

   Jan 2025 — Present

   As the Chief Service Officer at Buska Retirement Solutions, I am responsible for overseeing the client experience and ensuring the delivery of high-quality service across all touchpoints. I lead the client service team, establish and refine service standards, and implement processes that enhance efficiency and consistency. I act as the voice of the client within the firm—anticipating needs, resolving complex issues, and fostering long-term relationships built on trust. By aligning service delivery with the firm’s strategic goals, I help strengthen client satisfaction, retention, and overall growth. I also oversee all aspects of talent acquisition, staffing, and performance management, ensuring that we hire employees who not only have the skills and expertise needed to excel but also fit well within our collaborative, client-focused environment. By working closely with department leaders, I help optimize team structures and identify staffing needs to support business growth and operational efficiency.

Education

• University of Wisconsin-La Crosse

  Marketing

  2011 — 2013

• University of Minnesota-Twin Cities

  Bachelor’s Degree

  2013 — 2015

• University of Mississippi

  Master of Arts (M.A.)

  2015 — 2017