Collier Hansen
Program Manager, Member Experience @Chime
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WORK HISTORY
Program Manager, Member Experience @Chime
EDUCATION
UCLA Extension
Full Stack Web Development
University of Minnesota
BS, Applied Economics
SKILLS
ABOUT COLLIER HANSEN
Strategic Senior Program Manager with over 10 years of experience driving operational excellence, scalable growth, and data-driven decision-making across retail, e-commerce, and tech operations. Proven track record of leading cross-functional teams to optimize Sales & Operations Planning (S & OP), improve forecast accuracy, and automate processes that enhance profitability and customer satisfaction.At Amazon, I tripled the 3P grocery business revenue in two years by focusing on customer experience, selection, and speed, while maintaining forecast accuracy below 10% MAPE. I serve as a subject matter expert in S & OP and process automation, connecting operational performance to business outcomes through actionable KPIs and streamlined workflows.Previously, I led tech operations and growth initiatives at Yoobi, driving a 4.9x increase in revenue and unit sales through e-commerce enhancements and strategic partnerships. I excel at leveraging data analytics and process improvements to solve complex business challenges and deliver measurable results.I hold a BS in Applied Economics from the University of Minnesota and have completed Full Stack Web Development training at UCLA Extension. Passionate about using data and technology to optimize business processes, I thrive in dynamic environments where innovation and collaboration drive success.
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