Colleen Strong

About Colleen Strong

Does one person\'s experience preclude a winner in obtaining a position in the present job…

Experience

1. Inside Sales Specialist

   Almo Corporation

   May 2014 — Present · philadelphia, PA, US

   Ensure customer satisfaction and loyalty by expediting and resolving a wide variety of customer requests and inquiries, close 20 sales a day. Cultivate a strong product and market knowledge to act as a resource by advising customers’ toward solutions by actively listening effectively and efficiently, while communicating clearly and concisely to resolve customer questions.Processing customer requests, and obtaining orders via website and other method of communication.Initiate telephone calls to customers to follow-up on orders previously quoted and/or expanding on those opportunities, including up-selling.Adhere to corporate and sales procedures to ensure independent dealers grow and prosper as well as creating revenue for the company.Resolve issues related to delivery of services.Duties:Working with the AS400 computer system currently and soon the Netsuite systemDevelop and cultivate relationships with dealers by providing excellent customer service Understands and interprets specifications while providing technical information to develop accounts to maintain those relationshipsEnsure customer satisfaction by moderating leadsGenerate revenue for dealers and Almo

Skills

• Call Center
• Bpo
• Cpr/Aed Certified
• Management
• Team Building
• Training
• Customer Satisfaction
• Call Center Development
• Social Media
• Sales Management
• Call Centers
• Contact Centers
• Inside Sales
• Retail
• B2b
• Outsourcing
• Fitness
• Strategic Planning
• Customer Experience
• Budgets
• Vendor Management
• Public Speaking
• First Aid
• Marketing
• Performance Management
• Crm
• Inbound Marketing
• Event Management
• Workforce Management
• Sales
• Professionalism
• Customer Retention
• Customer Service