Colleen Quinn
Social Media & Brand Strategy Powerhouse | 10+ Years Driving B2B/B2C Growth | Digital Storytelling, Audience Building & Platform Strategy
- Role
- Customer Service Manager Ii at DealerOn
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Colleen Quinn
Strategic and creative digital marketing leader with 10+ years of experience crafting brand narratives, growing online communities, and leading high-impact social campaigns across B2B and B2C landscapes.I’ve led national multi-brand ecosystems, scaled engagement by over 300%, launched cross-channel video campaigns, and mentored rising talent — all while aligning content strategy with business goals and cultural moments. My work blends data-driven decision-making with deep storytelling instinct, and I thrive at the intersection of strategy, execution, and heart.Most recently, I directed social for three brands under A1 Garage Door Service, overseeing a full content calendar, in-house video production, and platform analytics across Instagram, TikTok, LinkedIn, and more. I also led multi-product strategy and internal training programs during my time at BizIQ, driving team performance and client retention.Currently open to Director of Social Media or Head of Content roles where I can continue leading, creating, and building communities that matter.
Experience
Customer Service Manager Ii
Sep 2025 — Present
Customer-focused role focused on retention strategy, performance consulting, and digital marketing optimization. Skilled in translating analytics into clear recommendations and aligning cross-product solutions to drive measurable online growth- Manage a portfolio of OEM customer accounts, driving retention and long-term partnership success- Lead monthly performance calls to review results, identify opportunities, and align strategy with dealership business goals- Deliver consultative cross-product recommendations to increase product adoption and strengthen marketing performance- Educate customers on how SEO, SEM, website performance, reputation, social, and conversion strategy work together to support online growth- Analyze customer health indicators and performance trends to proactively identify risks and improve outcomes- Translate complex reporting into actionable insights, helping customers make confident marketing decisions- Partner cross-functionally with internal teams to resolve issues efficiently and ensure customer success
Education
Arizona State University School of Nutrition and Health Promotion
Minor: Nutrition and Healthy Living, Organic Food Industry
2011 — 2015
W. P. Carey School of Business – Arizona State University
Major: Business Communications
2011 — 2013
Arizona State University: School of Letters and Sciences
Bachelor of Interdisplinary Studies, Business and Human Communication
2013 — 2015
Skills
- Retail Sales
- Sewing
- Visual Merchandising
- Microsoft Office
- Sales
- Business Writing
- Marketing
- Microsoft Excel
- Retail
- Styling
- Event Planning
- Teamwork
- Loss Prevention
- Social Media
- Customer Service
- Merchandising
- Social Networking
- Social Media Marketing
- Window Displays
- Trend Analysis
- Public Speaking
- Time Management
- Leadership
- Team Leadership
- Fashion
- Apparel
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