Colleen Mounsey
Client Account Director,\\nServicing T-Mobile
- Role
- Senior Director, Account Management, Servicing T-mobile at Globys
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Colleen Mounsey
I love working with customers, understanding their cultures, how it affects their buying process and their approach to business challenges. Most of all, I love helping them solve those challenges through business solutions.Working for a client in a competitive fortune 500 environment with global reach, has allowed me to build leadership skills in multiple disciplines across the management spectrum. Diverse Executive level professional with 20+ years of demonstrated success. Fourteen years helping T-Mobile,(the client) achieve effective and efficient results in three different areas of the business. While dedicated as a Client Account Director I have experience in: SaaS, IT strategy, managing on site recruiting teams, recruitment delivery models, contract negotiations, compliance, Digital Transformation, Professional Services, Organizational Change Management. Focused on the outcome Customer Satisfaction through, account planning, sales processes, stakeholder management, complex sales. Recognized throughout career for exceptional relationship building leading all end-to-end aspects of the sales cycle, including post-sale implementation and customer success activities.I am passionate about listening to what my customer says, learning from their insights and understandings, enabling open dialogue to gain broader perspective and relevant, creative solutions to business issues. I bring people together to discuss mutual interests and topics. Specialties: Strategic thinker, senior executive with extensive experience in Telecommunications, Staffing, IT, SaaS, and complex product & solutions sales and management. Proven leadership ability in sales / account management and bid management. Exceptional customer focus and communications skills. Key areas of expertise include:• Strategic Account Management & Development• Account Growth & Expansion / Spend Improvement• Consultative Selling Expertise / Customer Needs Analysis• Upselling & Cross-Selling / Value-Added Selling• C-Level Relationship-Building• Proposals & Contract Negotiation • Customer Retention & Loyalty• Sales Engineering / Technical Support • Strategic Partnerships & Alliances• Cross-Functional Collaboration & Influencing • Sales Training, Coaching & Mentoring • Invoicing, Billing & Collections• Customer Success & Support • Salesforce & CRM Proficiency
Experience
Senior Director, Account Management, Servicing T-mobile
Aug 2020 — Present · Seattle, WA, US
Education
University of Washington
Marketing and BA Communications
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.