Colleen Cain
Customer Service Specialist
- Role
- Exhibitor Services Specialist at Freeman Company
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
Experience
Exhibitor Services Specialist
Aug 2023 — Present · San Diego, CA, US
Led customer liaison efforts for over exhibitors across 52 tradeshows annually, maintaining strong relationships and ensuring successful event execution- Managed onboarding and offboarding processes for clients, ensuring seamless coordination for all tradeshow needs and achieving a 97% collections rate on outstanding payments prior to show close- Acted as the intermediary between contracted vendors, operations, sales, and clients to ensure seamless communication and successful event coordination, while providing direction to streamline and resolve issues efficiently- Championed the nationwide implementation of WhatsApp for client communications, improving engagement and responsiveness with foreign clients and enhancing overall satisfaction- Increased Net Promoter Score (NPS) by 20+ points at every tradeshow by providing exceptional on-site customer service and proactively addressing client needs- Proficient in event management software, budgeting, and multitasking to ensure efficient operations and positive client experiences.
Education
Tarrant County College
Associate of Arts - AA
2010 — 2018
Tarleton State University
Bachelor's degree
2019 — 2021
Martin High School
Diploma
2006 — 2010
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