Colleen Gariepy
Software Account Manager dedicated to Client Success | Champion of Customer Retention
- Role
- Customer Success Specialist at Innersense Organic Beauty
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Colleen Gariepy
Account Manager with over a decade of experience in SaaS sales, client relationship management, and revenue growth. A strong history of building and maintaining strong client relationships, driving renewals, upselling, and expanding accounts to achieve consistent revenue targets. Account Management and RenewalsCustomer Success Management Upselling & Cross-SellingCloud-based ERP & CRM SaaS Solutions Sales
Experience
Customer Success Specialist
Aug 2025 — Present · Concord, CA, US
Interfaced directly with existing wholesale customers to build brand loyalty, retention, and ultimately increase recurring revenue- Conducted daily outbound phone and email communications to drive engagement, promote new product adoption, and introduce upsell opportunities- Leveraged NetSuite for customer outreach, order creation, task tracking, and account management- Promoted marketing campaigns, quarterly merchandising kits, and professional programs to increase brand visibility and to grow customer revenue- Supported professional platforms and programs (e.g, Quarterly Rewards and affiliate program) to boost customer participation and revenue.Coordinated and fulfilled gratis, samples, and custom requests that support sell-through and upsell strategies- Maintained working knowledge of NetSuite, Contivio, Google G Suite, Microsoft Office, and Dropbox.
Skills
- Saas
- Key Account Management
- Netsuite
- Enterprise Software
- Cloud Computing
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