Colleen Flaherty
Director, Customer Experience Office at Centers for Disease Control and Prevention
- Role
- Director, Customer Experience Office, Office of the Chief Information Officer (Ocio) at Centers for Disease Control and Prevention
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Colleen Flaherty
Passionate About Elevating Customer Experiences Through Technology As a Director of IT Customer Experience, I focus on the intersection of technology and customer engagement. With over 25 years of experience in the IT industry, I have dedicated my career to transforming complex systems into seamless, user-friendly experiences that empower customers and drive business success.At CDC, I lead a talented team focused on leveraging innovative technologies to enhance customer interactions and streamline processes. My approach combines strategic vision with hands-on execution, ensuring that our solutions not only meet but exceed customer expectations.I believe that exceptional customer experiences are built on understanding needs, anticipating challenges, and delivering tailored solutions. By fostering collaboration between IT and other departments, I strive to create an environment where technology serves as a catalyst for positive change.Key Areas of Expertise:• Customer Journey Mapping• IT Strategy and Transformation• Cross-Functional Team Leadership• Data-Driven Decision Making• User Experience (UX) Design• Stakeholder EngagementI am always eager to connect with fellow professionals who share a passion for enhancing customer experiences through technology. Let’s connect and explore how we can collaborate to drive innovation and create lasting impact!
Experience
Director, Customer Experience Office, Office of the Chief Information Officer (Ocio)
Centers for Disease Control and Prevention
Jan 2020 — Present · Atlanta, GA, US
Passionate About Elevating Customer Experiences Through Technology As a Director of IT Customer Experience, I focus on the intersection of technology and customer engagement. With over 25 years of experience in the IT industry, I have dedicated my career to transforming complex systems into seamless, user-friendly experiences that empower customers and drive business success.At CDC, I lead a talented team focused on leveraging innovative technologies to enhance customer interactions and streamline processes. My approach combines strategic vision with hands-on execution, ensuring that our solutions not only meet but exceed customer expectations.I believe that exceptional customer experiences are built on understanding needs, anticipating challenges, and delivering tailored solutions. By fostering collaboration between IT and other departments, I strive to create an environment where technology serves as a catalyst for positive change.Key Areas of Expertise:• Customer Journey Mapping• IT Strategy and Transformation• Cross-Functional Team Leadership• Data-Driven Decision Making• User Experience (UX) Design• Stakeholder EngagementI am always eager to connect with fellow professionals who share a passion for enhancing customer experiences through technology. Let’s connect and explore how we can collaborate to drive innovation and create lasting impact!
Education
American Academy of Project Management
Master of Project Management
Excelsior University
Bachelor of Science - BS, Psychology
Omicron
IT Executive Development
Federal Executive Institute
Leadership for a Democratic Society
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