Colleen F.
Director, Patient and Family Experience @UW Health
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WORK HISTORY
Director, Patient and Family Experience @UW Health
Madison, WI, US
Oversee leadership of the Patient Relations, Volunteer Services, Patient and Family Advisors, and Patient and Family Experience Consultant DepartmentsMajor Leadership Accomplishments- Policy development and refinement to support federal regulations- Drive culture transformation in Patient Relations department and related cross functional work through building trust and applying continuous quality improvement principles- Oversee rebuild of Volunteer Services and Patient Family Advisor programs post-pandemic- Develop two front line staff from individual contributor roles into high trust leadership roles Current Leadership Efforts- Drive culture change through organization wide implementation of AIDET communication tool and inpatient nurse leader rounding- Cross functional leadership work to improve behavioral safety around disruptive patient and family events- Lead budget and financial management efforts for three accountability centers
EDUCATION
Concordia University-Wisconsin
Bachelor of Arts (BA)
University of Wisconsin-Madison
Master of Business Administration (M.B.A.)
SKILLS
ABOUT COLLEEN F.
With over 17 years experience working within a complex academic medical center, my work…
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