Colleen Callaway Eager

WORK HISTORY

EDUCATION

SKILLS

ABOUT COLLEEN CALLAWAY EAGER

Experienced Senior-Level Consulting professional who develops business-outcome based digital and AI transformation strategies for customers across myriad industries including distribution, utilities, healthcare, manufacturing, and financial services• Graduate of the Harvard Business Analytics program for AI and Data Analytics where she was awarded Distinction and commencement speaker by Harvard Engineering and Applied Sciences and Business schools in 2022• Expert at defining the business value of technology and data investments, leading cross-functional executive teams to develop strategic plans that align business priorities to technology and data requirements and delivering a prioritized roadmap informed by business and data insights• Powerful storyteller who helps leaders define where, when and why to leverage AI capabilities in digestible, real-world, business outcomes and ROI focused presentations• Customer deliverables: AI readiness assessments, data quality requirements for AI initiatives, gap analysis, implementation recommendations, transformation roadmaps, customer and employee experience journey and process analysis, detailed contact center data analysis with ROI models • Fluent in analyzing large data sets in collaboration with data science teams to deliver valuable business and KPI insights across customer/patient, product, order management, supply chain, customer service, accounts receivable, sales, marketing, and customer engagement data types• Experience across myriad technology platforms including Salesforce, Amazon Connect, Genesys, Twilio, Coveo, ServiceNow, SAP, inriver, Syndigo, Precisely, Workday, Tableau, Hubspot, Monday