Colleen Branch
Director, Provider Operations @DentaQuest
Signup · Get unlimited contacts
WORK HISTORY
Director, Provider Operations @DentaQuest
Responsible for delivery of provider services to meet or exceed quality standards and regulatory compliance requirements for the second largest oral health enterprise in the United States, administering commercial and government products nationwide. Lead and manage all functions essential to the efficient operation of a high volume, high quality service delivery organization. Accomplishment include: Built high-performing leadership team and department. Maintained 100% accuracy score on all National Committee for Quality Assurance (NCQA) onsite credentialing reaccreditation audits since 2014. Identified areas for process and performance improvement, and implemented changes as necessary to ensure compliance and efficiency.
EDUCATION
Boston University
Bachelor of Arts (B.A.), Economics
Columbia Business School
Master of Business Administration (M.B.A.), Operations Management & Marketing
SKILLS
ABOUT COLLEEN BRANCH
A dynamic, results-driven operations leader with extensive experience in highly regulated industries such as pharmacy, telecommunications/media, healthcare insurance, as well as retail. Core expertise and accomplishments include:Directing operations of 80 to people Managing large-scale, multi-location operations Creating high-performance work teams Meeting stringent compliance requirements Establishing Social Media Customer Care & Risk Management teams Creating and implementing service strategy Driving process improvement Delivering outstanding customer experienceAble to improve efficiencies of operations and reduce costs while meeting the needs of customers. A transformational leader who partners cross-functionally with risk management, legal, human resources, information technology, sales, and marketing to identify programs to retain customers and create new revenue streams with a focus on providing a competitive advantage.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.