Colleen Showen

About Colleen Showen

BMO Harris Bank relies on our team to deliver timely, accurate, and efficient transaction…

Experience

1. Senior Servicing Lead

   BMO U.S.

   Apr 2022 — Present

   Process and/or fulfill transactions, perform audit/ reconciliation activities and/or other activities in accordance with established priorities and deadlines on a timely, accurate and efficient basis.•Resolve discrepancies/ exceptions that frequently deal with non-routine situations, requiring further analysis.•May resolve escalated work or issues from more junior staff, where applicable.•Enable productive relationships within the line of business (LOB) and other functions through responsiveness and support. •Provide advice to internal business partners and peers to support the completion of a process or activity within established procedures.•Provide input and analysis into the continuous improvement of business processes and procedures within the scope of the work team, and participate in the planning, testing and implementation of projects and products/ services or processes.•Identify potential risk situations/ impacts and make recommendations or escalate to the manager.•Review transactions and requests for compliance with regulatory and Bank requirements, as required.•Monitor production logs and schedules to ensure key controls are followed and exceptions are actively pursued; escalate to the manager as appropriate.•Ensure all appropriate authorizations/ approvals are obtained in accordance with policies and controls.•Ensure adherence to all applicable legislation, regulatory rules and requirements, and Bank standards, policies and procedures (P & Ps) for such things as potential conflicts of interest, safeguarding of customer information.•Follow security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss due to such things as fraud or defalcation.•Monitor service delivery performance, production processes and quality, providing reports to the manager for the purpose of optimizing operational effectiveness.•Align individual performance goals to team and organizational goals.

Education

• Concordia University-Wisconsin

  Business Management

• Cardinal Stritch University

  Communications/Business Management

Skills

• Construction
• Foreclosures
• Risk Management
• Condos
• Team Leadership
• Resellers
• Bank Reconciliation
• Real Estate
• Residential Homes
• Title Insurance
• First Time Home Buyers
• Real Estate Owned (Reo)
• Operations Management
• Short Sales
• Property Management
• Property
• Customer Service
• Litigation Support
• Escrow
• Closings
• Commercial Real Estate
• Collections
• Hud
• Account Reconciliation
• Reo
• Sellers
• Auditing
• Refinance
• Real Estate Transactions
• Loans