Colleen Ritchie

About Colleen Ritchie

I am a highly accomplished and innovative business executive who continues to build a powerful track record of building and empowering the success of global organizations focused on delivering best-in-class workforce and customer experiences. Over the course of my career, I have shown that I am adept at partnering with stakeholders across all areas and levels to foster synergy, drive continuous improvement, and build unified approaches to take operations and customer success to new levels of performance. I am an exceptional problem-solver who is able to leverage Six Sigma principles and latest technologies to develop solutions to overcome challenges of all complexities and position companies for growth. As a leader, I excel at building, training, and optimizing the performance of talented teams, that exceed organizational and client expectations. My focus is always on creating cultures that promote diversity & inclusion, professional development, and collaboration as keys to achieving sustained excellence. A selection of my core strengths that I bring to the table include: Executive-Level LeadershipGlobal Operations ManagementCustomer ExperienceClient Lifecycle SuccessGlobal Sales ManagementStrategic Planning & AnalysisProgram & Project ManagementBusiness TransformationEnterprise SolutionsContinuous ImprovementSix Sigma & Agile PrinciplesChange ManagementTeam Building & LeadershipDiversity & InclusionStaff Training & DevelopmentEmployee EngagementPerformance ManagementCross-Functional CollaborationComplex Problem-Solving

Experience

1. Chief Customer Experience Officer

   Gainwell Technologies

   Nov 2023 — Present

Education

• State University of New York at Fredonia

  Bachelor of Science, Human Communication

  1987 — 1991

Skills

• Leadership
• Coaching
• Talent Management
• Performance Management
• Crm
• Program Management
• Forecasting
• Vendor Management
• Contact Centers
• Operations Management
• Process Improvement
• Workforce Management
• Employee Relations
• Customer Experience
• Team Leadership
• Recruiting
• Call Center
• Bpo
• Outsourcing
• Customer Satisfaction
• Training