Colleen Mosley
- Role
- Telecommunications Engineer at Iron Mountain
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
Experience
Telecommunications Engineer
Dec 2002 — Present
Avaya Telecom Engineer supporting the up to users on the Avaya Contact Center and Corporate office environment. Avaya application and server support for CCMS/CCMM/CCMA/AMS/AES/WFO/ACR and Aura Messaging. Support of the business needs including all menus, scripting, routing, agent profiles, and any support related to the Call Center and business requirements- Responsible for maintaining a high availability environment with geographic redundancy providing uptime for the Call Center environment- Operator Assistant voice recognition system to support the needs of the business for menus and disaster hotlines- Microsoft Lync/Skype administrative support for enterprise environment with Unified Messaging- Work with Telco vendors for Disaster Recovery solutions- Ordering and troubleshooting Telco services for the business- Previous Telecom Solution for the business included Telecommunications Engineer supporting all Corporate offices for moves, adds and changes to Nortel phone systems.
Skills
- Saas
- Call Center
- Virtualization
- Software Installation
- Vmware
- Windows
- Training
- Voip
- Servers
- Enterprise Software
- Java
- Telecommunications
- Integration
- Troubleshooting
- Active Directory
- System Administration
- Management
- Unified Communications
- Itil
- Contact Centers
- Data Center
- Vendor Management
- Storage
- Routing
- Call Centers
- Cloud Computing
- Disaster Recovery
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