Colleen McDonough

About Colleen McDonough

I am a forward-thinking strategic planner and results-oriented visionary with extensive experience as a Workforce Experience Executive. My career spans various industries, including financial services, pharmaceuticals, hospitality, and healthcare. I am passionate about driving corporate differentiation and devising and implementing vendor-to-client strategies to create environments that increase satisfaction and offer appealing workplaces.Throughout my career, I have been dedicated to attracting, grooming, and motivating top talent. I build trust and set clear expectations while maintaining a people-centric and team-first demeanor. I am always looking for new opportunities to leverage my skills and experience to drive success for both my team and the organization. Let\'s connect and explore how we can work together to achieve great results.

Experience

1. Vice President

   Sodexo

   Jul 2022 — Present · MA, US

   I oversee a portfolio of 60 clients and an $88M budget across New England and upstate New York. I mentor six direct and 50 indirect managers, supporting over 3500 frontline staff. My role involves developing creative client solutions, authoring sizable proposals, and providing individualized playbooks for each client. I design innovative strategies in amenity services to enhance the employee experience, engagement, retention, and new talent acquisition. Beat 2022 target profit by $1.5M by devising and employing new strategic service models based on various client types (manufacturers, engineers, lawyers, pharmaceutical entities, and the government). Boosted win rate by 30% after crafting a reimagined solution strategy geared toward flexibility and targeting a diverse portfolio of clients and needs. Negotiated a $10M, ten-year account extension yielding 14% gross profit. Expertly negotiated contracts by utilizing creative ideas in workplace experience, innovation, and regional depth as selling points for large and small ($2-5M range) deals. Partners effectively with stakeholders and strategic partners to improve customer service, identify issues, and spearhead successful cross-functional outcomes. Recruits skilled talent, providing training and career pathing, ensuring smooth succession. Ensures an inclusive environment, establishes clear expectations, and provides timely feedback. Serves as National Account Management Lead, ensuring 15-location alignment and consistency for a government contractor. Functions as Transition Lead for new accounts, mobilizing on-site transformation, collaborating with project leads for Construction, Procurement, Client Liaison, Designer, and Architects to meet established timelines. Launches a Boston region commissary model, including processes, systems, and guidelines to offer a flexible client experience.

Education

• University of Massachusetts Amherst

  Bachelor of Science in Hotel, Restaurant and Travel Administration, Hospitality Administration/Management

  1997 — 2001

Skills

• Microsoft Excel
• Training
• Microsoft Office
• Food & Beverage
• Hospitality
• Customer Service
• Catering
• Menu Development
• Management
• P&L
• Budgets
• Food
• Leadership