Colleen Klink
Customer Success Manager/Strategic Account Management
- Role
- Customer Success Manager at Workhuman
- Location
- Nashua, NH, US
- LinkedIn followers
- 500 followers
About Colleen Klink
Results-oriented, performance driven, Customer Success Executive with 19+ years experience in the HR, IT & Print industry. Excelled as both an individual contributor and team manager, focusing on customer relationship management, revenue retention, product adoption, project management and improving the customer experience. You can reach me at: c••••••••@gmail.comProfessional Strengths:Customer Success & Leadership*Strategic Account Development & Management*Executive C-Level Business Reviews*Development & Management of Customer Success Plans with Business Outcomes and KPIs *Retention, Adoption and Renewals*Customer Data, Analytics & API’s*Professional Services and Vendor Management*Cross Function Collaboration*Enterprise Cloud Software*Relationship Building, Mentorships, Coaching*Software as a Service (SaaS)*Project Management*Escalation Management*Digital Transformation*P&L Responsibility
Experience
Customer Success Manager
Oct 2023 — Present
Education
Rivier University
Master of Business Administration (MBA)
Merrimack College
B.S.
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