Colleen Fox

About Colleen Fox

Seasoned IT professional with over 20 years of experience leading it staff and managing IT deployment programs. IT Service Management | IT Planning | IT Infrastructure PM Email: c••••••••@gmail.com Deep knowledge of IT services providing responsible planning, budgeting and resource management. Budget Management experience varying from 1M – 7M annually. Well versed in IT compliance requirements and ITSM. Skilled IT Program Manager. Successful at leading a broad spectrum of initiatives for Fortune 500 companies and small to mid-market, privately held firms. Champion of leadership principles, relationship management, team development and “best practices”. Interested in continued work as an Sr. IT Program/Project Manager. Core Competencies: • IT Program/Project Management (Global/Multi-location) • IT “Roadmap” / Strategy Development • Planning and Budget Management • IT Service Management - ITIL certified • Agile/Scrum • Vendor Management • Compliance (PCI-DSS / HIPAA, NIST) Example Initiatives: Agile/Scrum deployment of a global security/compliance platform. Planned and managed the deployment of technology features and designed operational services, tools and processes. Service Delivery manager of the operations team in Bangalore India. Initiated and led significant network and data center infrastructure upgrades for a mid-market restaurant chain. The result was a 25% decrease in equipment spending, and implementation of a PCI-DSS compliant network and a disaster recovery platform. Led Program Management efforts to consolidate financial application processing as required for the merger of multiple Fortune 500 brands. This provided the foundation for corporate financial reporting and for streamlining operations. Led an initiative to eliminate and replace an obsolete mainframe OS platform which reduced license fees by annually. The technology implementation included a corporate intranet and MS Exchange. I can be contacted @ 71••••••34.

Experience

1. IT Infrastucture Program Manager

   Sony Pictures Entertainment

   Apr 2018 — Present

   Providing Agile and Service Delivery Management services for a global security and compliance infrastructure platform deployment. Includes planning and managing the deployment of technology features and designing and deploying operational services workflows, documentation and ITSM tools and processes.

Education

• UCLA

  Computer Science

  1982 — 1983

• Computer Learning Center, Los Angeles

  Computer Programming

  1981 — 1982