Colleen Flood

About Colleen Flood

Professional Summary: Accomplished and strategic Professor with a strong commitment to academic leadership, student success, and curriculum development. Proven track record of problem resolution, customer retention, and driving operational efficiency. Skilled in lead generation, client engagement, and providing exceptional support to high-pressure environments and emotionally distressed customers. Adept at conflict resolution, developing proactive solutions, and implementing process improvements to enhance overall satisfaction. Seeking opportunities to leverage expertise in educational administration, team collaboration, and performance optimization within a dynamic organization. Recognized for exceptional communication, stakeholder management, and organizational strategy that set me apart in today’s competitive landscape. A results-driven professional with a history of measurable success in student engagement, business development, and leadership excellence.

Experience

1. Adjunct Professor-criminal Justice

   Sans Souci, Llc

   Sep 2020 — Present

   Teach assigned classes in an online format*Assess student’s progress by grading assignments, papers, exams, and other work*Answer student emails and telephone calls in accordance with Georgia Military College standards and policies*Strong organizational skills*Proficiency in Microsoft and Outlook*Maintain professional effectiveness, which includes but not limited to, openness to learn about and adopt improved methods of teaching; and above all, a vital interest in student learning*Teach assigned classes in an online format *Assess student progress by grading assignments, papers, exams, and other work *Answer student emails and telephone calls in accordance with Georgia Military College standards and policies *Strong organizational skills *Proficiency in Microsoft and Outlook *Maintain professional effectiveness, which includes but not limited to, openness to learn about and adopt improved methods of teachingSkills: Student Services · Organization Skills · Microsoft Excel · Soft Skills · Online Content · Online Teaching · Microsoft Office · Teaching · Interpersonal Skills

Education

• Albany State University

  Bachelor of Science (BS), Criminal Justice/Law Enforcement Administration

  1991 — 1995

• Albany State University

  Master of Science (MS), Criminal Justice

  1998 — 2000

Skills

• Customer Service
• Administration
• Communication
• Hiring
• Management
• Data Entry
• Sales
• Call Centers
• Leadership
• Customer Satisfaction
• Human Resources
• Employee Benefits
• Executive Management
• Public Speaking