Colleen Fitzgerald
Data Analyst & Storyteller | Returns Manager | Operations, Business & Strategy
- Role
- Returns Manager at Cisco Meraki
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Colleen Fitzgerald
Data analyst and seasoned operations leader with a track record of extremely high employee retention, consistent team SLA delivery, and cost controlling automation project delivery.
Experience
Returns Manager
Apr 2017 — Present · San Francisco, CA, US
Independently uncovered opportunities to automate my team\'s highest volume tasks by analyzing trends in Returns data and then led 3 concurrent projects to improve our processes which removed at least 70% of manual intervention. Developed both quantitative and qualitative metrics to measure team KPIs and drive productivity using Salesforce reporting. Manage organization of 23 people including 2 people managers.
Education
University of California, Berkeley
Certificate, Data Analytics and Visualization, A
2022 — 2023
University of California, Berkeley
Bachelor of Arts - BA, English
2007 — 2011
San Rafael High School
High School Diploma
2003 — 2007
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