Colleen Blunk

About Colleen Blunk

I’m an accomplished executive with a passion for leading global physical security field operations and HQ security programs, particularly within data centers and retail. I thrive on developing and executing security strategies that prioritize risk management and operational excellence. My expertise spans global security standards, regulatory compliance, audit readiness, security training and industry-specific protocols, vendor management, all while driving continuous improvement through process optimization and best practices.A strength of mine is identifying risks and implementing mitigation measures to protect organizational interests. I take pride in recruiting, training, and managing high-performing security teams that consistently exceed service delivery metrics. I\'m skilled at managing security budgets and ensuring cost-effective operations. In addition to this valuable experience, some of my notable career accomplishments or contributions include-Seasoned in physical security operations service delivery, driving innovation and process change across the program, and seeking opportunities to transform company practices into fresh, cost-effective solutions leading to more efficient operations-Managed multi-unit operations across AMER/LATAM, overseeing 50+ sites, guards, and the GSOC for Securitas on the Microsoft’s data center physical security program. Lead effective and efficient management functions, setting and monitoring KPIs to ensure 100% achievement-Led program-wide projects, driving process improvements, innovation, and tool adoption to enhance team performance-Developed an internal audit framework, ensuring compliance with PCI, ISO 27001, SOC2, PCI, and HITRUST standards, using AuditBoard GRC for Microsoft SOPs-Managed Target’s security team, enhancing guest safety, resolving theft/fraud, and training teams across 10 districts-Highly skilled at building, developing, leading, and growing high-performance teams from initial recruitment to promotion-Impactful coach and mentor with interpersonal strengths leveraged to guide executives and team members alike in continuously improving performance through performance evaluations, training programs, and quality review of current processes.Clear communication and collaboration are at the heart of everything I do. I’ve built long-lasting relationships with clients and stakeholders by providing transparent updates on security strategies, performance, and outcomes. It’s all about ensuring that everyone is aligned on security goals while pushing for operational success.

Experience

1. Sr Global Manager - Operations Security Support

   Securitas Security Services USA, Inc.

   May 2021 — Present · Seattle, WA, US

   In this tenure, I have the responsibility to lead the vendor security headquarters program for Microsoft\'s data center physical security, while overseeing a dynamic and multifaceted operation. Additionally, Imanage everything from day-to-day operations and project management to ensuring regulatory compliance and driving training initiatives.My team, made up of talented global managers and specialists, supports 5,500 field officers, ensuring they are equipped with the tools, skills, and knowledge needed to maintain top-notch security standards across our sites. I’m passionate about this challenging role, as it blends leadership, strategy, and a commitment to excellence.Below are my key accomplishments that I attained:• Ensured team accountability by removing obstacles, optimizing resource allocation, and improving delivery through rigorous project and program management.• Created a global compliance ecosystem for 200+ data centers across 32 countries, standardizing QA/QC procedures, executing continuous compliance monitoring tools, and ensuring audit readiness through formal evaluations like penetration testing and site walk assessments.• Executed multiple strategic initiatives to enhance field operations efficiency, introducing streamlined processes that significantly reduced time to access critical tools and resources, such as handheld metaldetectors, uniforms, key control, and check-in devices.• Drove operational excellence by consistently delivering regular performance reports, tracking project milestones, and ensuring physical security service delivery aligns with client SLAs and KPIs.• Served as the main contact for security operations, working closely with senior directors and VPs to address key issues.• Built partnerships with customers, partners, and internal teams to implement strategic, long-term security solutions.

Education

• Metropolitan State University

  Bachelor of Science - BS