Colin Taylor

WORK HISTORY

ABOUT COLIN TAYLOR

Independent Contact Center Consultancy and CX Advisory services. Call Us- We can help - Recognized as a leading contact center, inside sales and CX expert, Colin has received 30 Awards for Excellence in Contact Center Operations and Management on two continents. Colin was recognized at #5 in a global ranking of the Customer Service 100, Top 15 and Top 50 Customer Experience Influencers, Top 16 Contact Center Tweeters to follow, Top 50 Customer Service Blogs and Websites for business and more. Colin\'s a leader in the industry; a founder and past chair of the Contact/Call Center Council, a past Director of the CMA, senior judge for Canadian call/contact center awards, judge for call/contact center awards, judge for international cx/call center & contact center awards. An author and a frequent international speaker on customer service, contact centers, cx, operational transformation, CRM, sales, and team building. Since 2003 Colin has led Taylor Reach to success in contact center and customer experience consulting, with offices in the US, Canada, Europe, and Asia. We have worked with Fortune 500 clients on three continents. Taylor Reach has helped organizations including; Mercedes-Benz, Nike, Fortis BC, Fender, Caterpillar, Republic Services, HBC, TD Bank, Carter\'s, Aldo, ATB, Lung Association, Red Cross and Gov\'ts of Canada, Dubai, Ontario, Michigan, and the City of Toronto. An experienced senior executive, built a previous firm contact center BPO to $60 million he is comfortable developing strategy, and leading successful teams. Personally, Colin has sold half a billion of dollars of BPO and contact center services. Specialties: contact center consulting, inside sales, audits, benchmarking, center design, build, operational methodologies, customer experience, customer satisfaction, site selection, technology assessment, and technology acquisition. outsourcing assessment, and selection.