Colin Heil
Empowering Entrepreneurs to Start, Run & Grow the Business of their Dreams
- Role
- Global Head of Customer Education at Square
- Location
- Brooklyn, NY, US
- LinkedIn followers
- 500 followers
About Colin Heil
I believe in delivering economic empowerment through equitable access to foundational business knowledge and education. Passionate about entrepreneurship, education, technology and their intersections. Strong believer in the mission driven organization and the success that follows. Experienced lead and aspiring entrepreneur. People first.
Experience
Global Head of Customer Education
Jan 2020 — Present · San Francisco, CA, US
Reduced global contact rates from self-service resources and support channels by over 50% between Jan 2020 - July 2023.* Facilitate scalable self-service support strategies for Square Support Center, Weebly Help Center, chatbot/automations, YouTube, and in-app.* Launched automated support experiences in North America, Europe, Japan, and Australia.* Grew team from 7 US based content creators to a global team of 20+, including leadership positions.* Program Manage support resource/content needs for over 200 global product and feature launches each quarter
Education
Emory University - Goizueta Business School
Bachelor of Business Administration (BBA), Information Systems, Operations Management
2011 — 2015
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