Colin Dyer

WORK HISTORY

EDUCATION

SKILLS

ABOUT COLIN DYER

A leader who has consistently built operational teams and cultures which deliver quality, efficiency and value to stakeholders. Successfully led and organized people, processes and systems around themes of continuous improvement and quality. Enjoys operational management and is passionate about developing strategic business thinking built on evidence. Always finds a path through when there are multiple understandings of a situation- Structured and analytical, balancing an uncompromising determination with a level of practical flexibility. A strong desire to understand the numbers and how complex processes and interactions work. Delivery of evidence based change- Leadership which engages people to be part of the solution, valuing their contribution and building trust. Passionate about people development and promoting business purpose- Understands how to build and deliver customer value chains in contact centers. Has cross sector expertise to leverage technology, re-align cultures and differentiate service- Delivery of contract commercials and financials (profit/loss) under pressure. Critical thinking used to forecast, plan and proactively contribute to a business planning process- Lean systems advocate with hands-on experience of the tools and methodologies- Adept at developing strong and enduring relationships, building confidence and trust with stakeholders at both corporate partnership and operational level- A driven resilient analytical systems thinker, independently working toward Six Sigma Green Belt.