Colin Taylor

Senior Director of Operations @Propel Holdings

Winnipeg, MB, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2023 — Present

Senior Director of Operations @Propel Holdings

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Winnipeg, MB, CA

EDUCATION

2000 — 2001

Vancouver Film School

Diploma in Film Studies, Writing for Film & Television

SKILLS

Customer ExperienceLeadership DevelopmentStrategic PlanningEmployee RelationsCall CenterCoachingContact CentersLeadershipCall CentersManagementTeam BuildingPerformance ManagementRecruitingOrganizational DevelopmentTeam LeadershipContact Center ManagementEmployee EngagementOperations ManagementCustomer RetentionCustomer ServiceCustomer SatisfactionTraining

ABOUT COLIN TAYLOR

Propel Holdings\' operational landscape has been transformed over the past year with my leadership as Senior Director of Operations. We\'ve pioneered a significant contact center expansion, showcasing a steadfast commitment to the fintech industry\'s progress. My expertise in team management and conflict resolution has been instrumental in steering our operations towards strategic objectives, ensuring that we maintain a trajectory of sustained growth and operational efficiency.The culture of excellence we\'ve cultivated hinges on robust employee relations and high customer satisfaction. Our team\'s success is a testament to a workplace environment where every member is empowered to contribute to our overarching mission. This strategy has not only enabled us to deliver exceptional service consistently but has also positioned Propel Holdings as a bastion of innovation and best practices in the sector.

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Colin Taylor — Senior Director of Operations at Propel Holdings in Winnipeg, MB, CA | Unifers