Colin Sillery
Operations Manager, Americas @Breville | Sage
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WORK HISTORY
Operations Manager, Americas @Breville | Sage
Since joining- Over $1.59B delivered- Recouped over $6m+ through disputes and settlement negotiations- Dispute acceptance ratio for certain accounts have increased to 96-100%, resulting in recouping millions of dollars- Claim / chargeback reduction models have achieved reduction rates within the 90 percentile across multiple of our leading chargeback categories, with some categories being completely eradicated, resulting in 6-7 figures of future penalties avoided- Set the record for Brevilles highest $ shipped in a single day within the companies 93 year history.Responsible for creating and maintaining a high-performing, customer-centric environment that upholds the reputation of the Breville Group through overseeing and optimizing the end-to-end order fulfillment process for Brevilles diverse and dynamic portfolio of premium brands within the Americas, including Breville, Nespresso, Sage, Breville Commercial, Sage Commercial, Baratza, Lelit and Beanz. Through strategic and passionate leadership with my team of 11 direct reports, we will drive operational excellence, maximize compliance, reduce chargebacks/claims, and ensure customer satisfaction across all stages of order management while supporting sales strategies and operational plans to achieve revenue targets and service expectations.
EDUCATION
Moorpark College Business Administration
Associate's degree
ABOUT COLIN SILLERY
Detail-oriented professional with experience in operations, fulfillment and logistics. Strong relationship, account management, strategic planning, process implementation, and resource management skills. Analytics proficient in performance assessments to fully capture and communicate project needs, improve ROI and propel organization possibilities and vendor opportunities. Creative problem solver and dynamic presenter.
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