Colin Santoro

Operations Manager @ICF

Atlanta, GA, US

As the Southeast Operations Manager, I lead a team of energy analysts, data analysts, project coordinators, and operations managers to drive program excellence across six states. With oversight of 5 utility clients and 29 program offerings, I manage the strategy and execution of regional operations while championing best practices, standardization, and staffing optimization.My role bridges tactical delivery and strategic oversight ranging from internal leadership reporting and forecasting to client relationship management and cross-departmental coordination with marketing, IT, finance, and customer care. My team’s responsibilities include data reporting, invoicing, application processing, and sub-regional staff training across energy portfolios.

Georgia Institute of Technology

Bachelor’s Degree

Crotonville Alumni

Operations Management Leadership Program (OMLP)