Colin Naish

Operations Support Manager @Sedgwick

Cardiff, GB

Business analyst function for CRM system support and configuration including access management and defect analysis and resolution. SQL stored procedure updates and extracts written. Business objects deski / boxi and designer experience.Aia Kofax document suite competent.Responsible for design, build and delivery of business reports, ranging from simple line by line extracts to more complex actuarial style MI Packs. These need to be delivered within strict time scale and monitored using Gantt’s. Provisioned using a mix of Business Objects and Excel.Ad Hoc reporting and analysis undertaken for clients, Directors and Managers.Client liaison with intermediaries and Insurers and related stakeholder management.Performance management for direct reports and with monitoring and feedback for other Manager’s reports to improve business results and customer.Have had responsibility for the Comms room and associated seating & desk movement planning along with implementation for the contact centre, including re-patching of equipment and Telephone systems.Implemented new internally built Customer Management solution following project involvement as an interim solution with current involvement in delivery of a new external solution. Actively involved in submission of business cases for the Claims Centre including telephone systems.

CIPD Qualifications

NVQ level 4 Management Awareness