Colin Evans

Customer Operations Manager @Furlong Solutions

Newbury, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2025 — Present

Customer Operations Manager @Furlong Solutions

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Andover, GB

I manage Professional Services, Customer Success and Customer Support teams, defining and implementing change in order to drive commercial improvement while delivering operational excellence

SKILLS

Team ManagementPrince2Itil Service DesignItil Service OperationsSoftware DevelopmentAgile MethodologiesManagementProject DeliveryIntegrationIT ManagementWindows ServerProject ManagementSqlService DeliveryOutsourcingBusiness AnalysisIT StrategySolution ArchitectureLine ManagementRequirements AnalysisStakeholder ManagementIT Service ManagementTeam LeadershipChange ManagementSoftware Project ManagementItilMicrosoft Sql ServerItil CertifiedSupplier ManagementIisSharepoint

ABOUT COLIN EVANS

Driven by a commitment to secure, scalable and resilient operational excellence I develop and implement operational strategies covering customer success, service delivery, customer support and project management.With values of integrity, honesty and openness and a deep belief in putting the customer first I have successfully led the delivery of hundreds of software projects and supported a global customer base across 100+ countries. I deliver through supportive leadership, robust processes and effective continuous improvement all underpinned by a strong commercial awareness.As an accomplished leader, I have managed diverse technical and non-technical teams across the UK, Australia and India. I am passionate about supporting, coaching and guiding individuals, finding immense fulfilment in helping others reach their full potential.

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Colin Evans — Customer Operations Manager at Furlong Solutions in Newbury, GB | Unifers