Colin Crehan

About Colin Crehan

Colin is an award winning UX Designer + User Researcher + Usability Strategist with over…

Experience

1. Senior Ux Design Research Strategy Lead

   IBM

   Sep 1999 — Present

   Led user experience strategy and design for IBM internal HR and Enterprise Web applications, achieving top customer satisfaction on every project.• Specified UI design, prototyped concepts, and advocated for user needs, coordinating teams across multiple geographies.• Received 2022 + 2017 Nielsen Norman Group (NNg) Intranet Award for IBM \"w3\" Intranet Homepage design_Details:• IBM-CIO UXR process author. Integrated a 3-phase UXR approach (Discover - Evaluate - Monitor) into IBM’s new transformation process. Taught junior designers how to chain UXR methods to yield user insights and guide design choices.• HR Unified Experience. Created the strategy & design for a unified HR Portal (via SAP WorkZone) that sits atop essential HR dashboards & transactions. By unifying and organizing around the IBMers mental model (Colin’s You & IBM Info Architecture), we crushed dozens of HR usability & findability problems (fractured IBM + vendor tools/reports).• AskHR AI Chatbot. IBM’s go-to demo for Watson technology. Colin\'s redesign stripped back and refocused the AskHR experience to maximize success.• w3 Unification: IBM’s Intranet Homepage (w3) absorbed Search + People + News + Apps + IT Support + Notification + Profile. Colin oversaw all UX Research across all 8 pillar experiences, helped set strategic direction, and mentored junior designers.• Project Butterfly: CIO R&D Product Owner. Brought in for his experience with HR + integrating across platforms: Colin led 3 Agile teams to experiment with ways to reduce friction and improve productivity for IBMers.• Manager Hub: Web Portal + Mobile App. IBM’s Manager Single Point of Entry

Education

• Carnegie Mellon University

  Bachelor of Science - BS, Cognitive Science (Psychology & Comp Sci)

• University of Pittsburgh

  MSIS, Information Science (Human Factors)

  1996 — 1998

Skills

• Program Management
• Requirements Analysis
• Cloud Computing
• Mobile Applications
• Web Applications
• Business Analysis
• Pmp
• Usability
• Soa
• Team Leadership
• Change Management
• Agile Methodologies
• Software Development
• Scrum
• Software Project Management
• User-Centered Design
• Solution Architecture
• User Experience
• Requirements Gathering
• Usability Engineering
• User Interface Design
• Information Architecture
• Agile Project Management
• Software Design
• Enterprise Software
• Enterprise Architecture
• Heuristic Evaluation
• Usability Testing
• Human Computer Interaction
• Integration
• Interaction Design
• Task Analysis
• Javascript
• User Interface
• Strategy
• IT Strategy