Colette Burton
Information Technology Coordinator Ii @Mindlance
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WORK HISTORY
Information Technology Coordinator Ii @Mindlance
Washington, DC, US
EDUCATION
Northeastern University
Computer Science
Accumentum®
CompTIA Security+, Computer and Information Systems Security/Information Assurance
Year Up United
Computer Hardware Technology/Technician
ABOUT COLETTE BURTON
Dynamic IT professional with over 7 years of hands-on experience in technical support, helpdesk management, and infrastructure optimization across nonprofit, financial, and consulting sectors. Proven track record in resolving complex issues swiftly, implementing security enhancements, and leading teams to ensure seamless operations during high-stakes transitions like the COVID-19 pandemic and office reopenings. Passionate about leveraging technology to empower users, streamline processes, and reduce costs while maintaining 99.9% uptime and exceptional customer satisfaction.Key strengths include Technical Support, Troubleshooting, Network Administration, IT Security, Project Management, Vendor Negotiation, and Cross-functional Collaboration.
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