John Coles
Director, IT Customer Service at ONE Gas
- Role
- Director, IT Customer Service at ONE Gas
- Location
- Tulsa, OK, US
- LinkedIn followers
- 500 followers
About John Coles
I am a Senior-level IT Director with more than 20 years’ experience delivering improved customer experiences through optimized technology. I\'m known for my ability to deeply understand the business, analyze its needs, and identify/implement affordable, cost-effective tools to enhance the customer experience. I\'m a natural leader with a proven record of building high performing teams that deliver results. I am accustomed to managing multiple projects and priorities in fast-paced environments. Technology Optimization Process Improvement Incident Resolution Customer Service Risk Mitigation and Management Purchasing & Vendor Management Infrastructure Design & Deployment IT Security
Experience
Director, IT Customer Service
Aug 2020 — Present
Skills
- Project Planning
- Google Analytics
- Network Architecture
- Budgets
- Cloud Security
- Process Improvement
- Telecommunications
- Google Apps
- Cms
- Network Design
- Saas
- Network Security
- Strategic Planning
- Microsoft Office
- Business Travel
- Google Docs
- E-Commerce SEO
- Network Administration
- Project Management
- Postini
- Web Hosting
- Crm
- Customer Service
- Cloud Applications
- Contact Centers
- Internet Strategy
- Cloud Computing
- Cloud Storage
- Team Leadership
- Customer Satisfaction
- New Business Development
- Business Development
- Call Centers
- Network Engineering
- Leadership
- Internet Security
- Compliance
- Management
- Team Building
- Voice Over Ip (Voip)
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