Cole Hermida
Technical Writer @Swxtch.Io, Inc
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WORK HISTORY
Technical Writer @Swxtch.Io, Inc
Developed and managed swXtch.io’s Document 360 knowledge base, increasing the number of support articles by 52% year-over-year and boosting the confidence of 800+ active readers. • Collaborated with Solution Architects, Product Managers, and Engineers to produce content for swXtch.io’s products and solutions and supporting Tier-1 Media and Entertainment (M&E) customer lifecycles. • Coordinated over 20 customer meetings and reviewed C-level speaker presentations for swXtch.io at the NAB Show (2024, 2025), contributing to a 30% increase in post-event engagement.• Launched 4 SEO-optimized product pages on swXtch.io\'s main website, in collaboration with Marketing, to enhance discoverability and product education.• Authored monthly releases notes with subject matter experts (SMEs) to understand changes and improvements to products and procedures.• Standardized all swXtch.io’s copy to ensure accuracy and readiness for public distribution.
EDUCATION
University of Massachusetts Amherst
Bachelor of Arts (B.A.), Certificate in Professional Writing and Technical Communications, English Literature (British and Commonwealth) and Journalism
ABOUT COLE HERMIDA
Cole Hermida is currently a Technical Writer at swXtch.io. He has over 8 years of experience in delivering best in class technical documentation for technologies in Media, IoT, and Government. He was formally a Technical Writer at MIT Lincoln Laboratory from 20••••23 and a Technical Editor for Learning@Cisco’s Quality Assurance team from 20••••18. At the University of Massachusetts, Amherst, Cole studied both English and Journalism with a specialization in technical writing.
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