Cole Flanders
End User Technologies Engineer
- Role
- End User Technologies Engineer at Heaven Hill Brands
- Location
- Louisville, KY, US
- LinkedIn followers
- 500 followers
About Cole Flanders
End User Technologies Engineer at Heaven Hill Brands.Graduate of the Avient IT Leadership Development Program.B.S. in Information Systems with a minor in Information Security from the Farmer School of Business at Miami University of Ohio.Certifications: MD-102, AZ-900
Experience
End User Technologies Engineer
Jul 2025 — Present · Louisville, KY, US
Lead Microsoft Intune, Jamf, ABM, Samsung Knox, and MVix digital signage operations supporting endpoints across Windows, macOS, Android, and iOS/iPadOS.• Architected and deployed Zero-Touch Windows Autopilot provisioning, fully automating new device onboarding and eliminating hands-on IT setup.• Standardized the company PC fleet, replacing ad hoc purchasing with a unified hardware model that improved manageability, performance, and lifecycle planning.• Direct technical planning and execution for enterprise live events, partnering with leadership and vendors to deliver reliable AV, conferencing, and broadcast experiences for executive and national meetings.• Directed the Windows 10 to Windows 11 24H2 upgrade across 900+ endpoints using Intune and Windows Update for Business (WUfB).• Oversee end-to-end conference room technology across multiple sites, including Lenovo ThinkSmart Core deployments, hardware installations, vendor management, and ongoing support.• Serve as escalation point for complex endpoint incidents, delivering advanced troubleshooting and root cause analysis across Windows, macOS, and mobile platforms.
Education
Miami University Farmer School of Business
Bachelor of Science in Business, Information Systems
2018 — 2022
Trinity High School
High School
2014 — 2018
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