Cole Couture
Director, Customer Advocacy at United Airlines
- Role
- Director, Customer Advocacy at United Airlines
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Cole Couture
During a 10+-year career at Seabury Consulting, Cole has worked with over two dozen…
Experience
Director, Customer Advocacy
Dec 2023 — Present · Chicago, IL, US
As part of United Airlines\' Customer Advocacy team, I identify challenging customer problems driven by the complexity of the airline business, and work across teams within United to build and implement solutions. Customer Advocacy works alongside our other Customer Strategy teams and focuses on areas that may not cleanly fall within the remit of one of our other teams, or that may require pushing multiple teams to cooperate on identifying the right solution.
Education
Columbia University
B.A., Economics-Mathematics
2002 — 2005
NYU Stern School of Business
MBA, Strategy & Marketing
2009 — 2011
Skills
- Airlines
- Aviation
- Consulting
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