Cole Couture

Director, Customer Advocacy at United Airlines

Role
Director, Customer Advocacy at United Airlines
Location
Chicago, IL, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Cole Couture

During a 10+-year career at Seabury Consulting, Cole has worked with over two dozen…

Experience

  1. Director, Customer Advocacy

    United Airlines

    Dec 2023 — Present · Chicago, IL, US

    As part of United Airlines\' Customer Advocacy team, I identify challenging customer problems driven by the complexity of the airline business, and work across teams within United to build and implement solutions. Customer Advocacy works alongside our other Customer Strategy teams and focuses on areas that may not cleanly fall within the remit of one of our other teams, or that may require pushing multiple teams to cooperate on identifying the right solution.

Education

  • Columbia University

    B.A., Economics-Mathematics

    2002 — 2005

  • NYU Stern School of Business

    MBA, Strategy & Marketing

    2009 — 2011

Skills

  • Airlines
  • Aviation
  • Consulting

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Cole Couture — Director, Customer Advocacy at United Airlines in Chicago, IL, US | Unifers