Belinda Cole

About Belinda Cole

I turn the most complex, high-stakes retail supplier onboardings in the world (hundreds to thousands of vendors, multi-banner rollouts, nine-figure compliance impact) into predictable, on-time wins while keeping 80-92% of every vendor lead and rescuing even the most at-risk implementations.

Experience

1. Sr Customer Success Executive

   SPS Commerce

   Oct 2021 — Present · Minneapolis, MN, US

   Manage up to 20 high profile retail accounts (up to 5 extremely high profile accounts are included in this portfolio)Lead the ongoing relationship and operationalize of the SPS Commerce retail partner and their supplier community.Key Accomplishments:• Effectively have maintained 80-92% close rate with valid vendor leads from my retail accounts new vendor submissions• Able to completely turn around a failing implementation while building trust and working with the retailer\'s key executive staff and project team to execute key objectives. Account will have completed fully onboarding to SPS and their entire vendor community. • Through multiple phases successfully managed coordinating reach out through go live of nearly new and unique trading partners for one of my major retail accounts • Currently helping execute one of the largest onboarding initiatives SPS has ever seen. This will expand across multiple banners and include of new vendor relationships. • Successfully filled a Project Manager role while short handed in our development team. The account stayed on track and successfully went live with their entire vendor community within the slated project timeframe. • Act as a feedback partner for many company initiatives including customer facing tools/processes/procedures that impact the entire retail community throughout SPS• Acting as one of the KPI and general best practice pilot members to identify gaps and best practices for the entire CSM team• Continue to be the a mentor and onboarding Customer Success Managers and prepping them for the future of taking high profile accounts.

Education

• Minnesota State University Moorhead

  Mass Communications

  2002 — 2006

Skills

• Coaching
• Performance Management
• Employee Training
• Time Management
• Talent Management
• Sales
• Leadership
• Training
• Customer Satisfaction
• Employee Engagement
• Store Management
• Hiring
• Teamwork
• Loss Prevention
• Human Resources
• Interviews
• Leadership Development
• Program Management
• Microsoft Excel
• Employee Relations
• Team Building
• Management
• Account Management
• Outlook
• Recruiting
• Staff Development
• Retail
• Analysis
• Customer Service
• Sales Management
• Edi
• Team Leadership
• Merchandising
• Onboarding