Cole van Hoecke

About Cole van Hoecke

Innovative and client-focused professional specializing in Customer Success within SaaS and Hospitality. I excel at driving client adoption, maximizing retention, and elevating customer experiences that fuel measurable business growth. Recognized for building strong, collaborative partnerships with clients; turning challenges into opportunities and consistently exceeding sales and retention targets.My proven ability to manage complex projects, prioritize competing tasks, and deliver robust results in fast-paced, dynamic environments sets me apart. I’m passionate about leveraging data-driven insights and a consultative approach to empower clients, drive product adoption, and create long-lasting business value.

Experience

1. Customer Success Manager

   Cvent

   Jan 2026 — Present

   Above-property Customer Success Manager specializing in Hospitality Cloud (HC) solutions for large hotel chains and enterprise portfolios- Partner with corporate and regional stakeholders across sales, revenue management, distribution, and digital to align HC strategy with brand standards and commercial goals- Drive portfolio-wide product adoption, utilization, and best practices, ensuring consistency and scalability across hundreds of properties- Use a consultative, data-driven approach - leveraging chain-level performance dashboards, benchmarking, and insights to uncover growth opportunities and optimize RFP conversion and planner engagement- Lead cross-functional programs and rollouts, from onboarding and change management to executive QBRs and strategic planning, always focused on measurable revenue impact and long-term partnership growth- Build and maintain trusted, executive-level relationships as a strategic advisor and internal advocate, coordinating resources across product, services, and support to remove roadblocks and deliver outcomes at scale.

Education

• North Dakota State University

  Bachelor's Degree

• Kindred High School

  Highschool Degree