Cole Markland

Information Technology Analyst @Kimley-Horn

Charlotte, NC, US

Information Technology Analyst at Kimley-Horn | Charlotte, NCNetworking Analyst with a focus on transport and wireless.• Supported five offices in the Carolinas and provided remote assistance firm-wide.• Delivered help desk support via ServiceNow; specialized in troubleshooting software like Autodesk Civil 3D, Bentley Microstation, Microsoft Suite, Adobe Suite, among others.• Configured workstations and supported onboarding for new employees.• Contributed to and maintained accurate knowledge base documentation.• Managed IT inventory and handled purchases for laptops, workstations, networking and server equipment, printers, and accessories.• Proficient in tools like Active Directory, Microsoft Exchange, and SCCM.• Assisted with office moves, expansions, and new office setups in coordination with the real estate team.