Cole Hinchman
Client Success Manager @Redwood Logistics
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WORK HISTORY
Client Success Manager @Redwood Logistics
Successfully onboarded two of the highest revenue customers in the Managed Services department •Successfully sold a 3-Year contract extension for one of our Fully Managed Customers, resulting in in contracted revenue •Hold a 100% customer retention rate and an average customer satisfaction rating of 96%. •Create and conduct high-level QBRs with clients, showcasing account growth, savings/ROI, and opportunity for Continuous Improvement through extensive experience in Microsoft Office.•Proficient in data analytics and pipeline management through SaaS platforms like Salesforce, Tableau, Power BI, Slack, DocuSign, Dropbox, ERP/TMS (Oracle, MercuryGate), ZenDesk, Snowflake, etc.•Operate as the main liaison for my portfolio – Working cross-functionally with internal and external teams such as Finance, Client Solutions, IT/Engineering, Operations, Reporting, and C-Suite Executives.•Created a Client Success Freight Pay training guide for new customers that was published company-wide.•Voted January 2025 ROI Rock Star
EDUCATION
University of Missouri-Columbia
Multicultural Certification , Minor in Multicultural Education
University of Missouri-Columbia
Bachelor of Psychological Sciences , Psychology
University of Missouri Trulaske College of Business
Minor , Business Administration, Management and Operations
ABOUT COLE HINCHMAN
Client Success Manager at Redwood Logistics
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