Cole Downing

Experience

1. Product Manager

   Salesforce

   Jan 2019 — Present

   Established conducive partnerships and effective business relationships with executive leadership, engineering staff, and various cross-functional personnel to improve service delivery and user experience. • Interfaced with stakeholders and customers to ascertain unique needs and add value to product offerings through tailoring custom solutions geared to meet specifications. • Collaborated with product and engineering leadership to spearhead research, development, and product planning for upcoming SPM product in 2023. • Scrutinized an outdated data infrastructure and developed a roadmap to build a data agnostic and performance GIS data pipeline at enterprise scale to support two products with ACV over $20M. • Oversaw and fostered multi-disciplinary teams, leveraging SCRUM methodologies to cultivate new ETL pipelines, quality assurance frameworks, automated processes, AWS components, and emergent technologies to bolster product quality and raise efficiency, accuracy, reliability, and information security. • Conceptualized and implemented a test methodology to evaluate the accuracy of industry leading geocoding services to promote informed decision making on future geocoding contracts and reduce overhead by several million dollars. • Instrumental in streamlining daily operations throughout COVID-19 Pandemic through scaling and then harnessing a global case map for active customers to minimize disruption to service. • Successfully launched and pioneered a data parity between two key products which bolstered overall effectiveness in performance, validation, compatibility, and data updating while enhancing feature releases. • Delivered a key product three months ahead of schedule to support service in over 200 countries and drive overall market presence of two products, resulting in catalyzed revenue growth in international arenas. • Cultivated a track record as a consistent top-performer committed to promoting best practices and continuous improvement.

Education

• The University of Georgia

  Bachelor of Arts, Cognitive Science

• Duke University

  Machine Learning Certification for Product Managers (In Progress), Computer Science