Colby Hagen
Vice President, Customer Success @Equity Shift
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WORK HISTORY
Vice President, Customer Success @Equity Shift
Raleigh, NC, US
EDUCATION
Ithaca College
B.S., Sports Information and Communications
Stetson University College of Law
J.D., Law
SKILLS
ABOUT COLBY HAGEN
With over 17 years of experience in Customer Success, Sales, and Account Management, I am a results-driven executive skilled in leading teams and driving growth across various sectors, including Tech, Legal, and Finance SaaS. My expertise lies in transforming customer success strategies, enhancing client relationships, and achieving significant revenue and retention goals.Throughout my career, I have successfully scaled customer success teams, implemented effective renewal and upsell processes, and established frameworks for client feedback and product development. My experience includes managing substantial books of business, exceeding performance targets, and optimizing operations to deliver exceptional client outcomes.I combine a strong tech, legal, and financial background with a deep understanding of client needs and strategic management. I am passionate about leveraging my diverse skills to create value, foster client loyalty, and drive organizational success.
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