Colby Gouldrup
Salesforce Business Analyst Admin Revenue Operations @Seamless.Ai
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WORK HISTORY
Salesforce Business Analyst Admin Revenue Operations @Seamless.Ai
Help lead the digital transformation of the tech stack centered around Salesforce for all customer-facing teams including Marketing, Inside Sales, Sales, Customer Success, Onboarding, and Support. Triaging, resolving, delegating, and escalating Revenue Operation cases by providing business intelligence leveraging the Salesforce platform. Collaborating with business stakeholders through slack and video calls to write out business requirements for new requests. Ensuring all cases have the correct type, priority, impact, and effort designated based on business requirements. Building reports and dashboards in Salesforce to support operational needs Exporting, manipulating, and importing data with Salesforce and related systems Creating and maintaining process and end-user documentation Providing guidance, feedback, and data validation. Help lead all Tech Stack implementation and integrations Other responsibilities as assigned
EDUCATION
Coastal Carolina University
Global business, graduating in 2016
ABOUT COLBY GOULDRUP
Results-driven Business and Systems Analyst with expertise in SaaS solutions. Proven track record in analyzing business processes, identifying system requirements, and driving successful implementations. Strong business acumen combined with technical proficiency to bridge the gap between business needs and technology solutions.
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