Colbi Duren
Customer Success Manager at Zoom
- Role
- Sr Customer Success Manager at Zoom
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Colbi Duren
About Zoom: Zoom is the leader in modern enterprise video communications. We…
Experience
Sr Customer Success Manager
Feb 2021 — Present · Denver, CO, US
Develop and maintain long-term relationships with stakeholders within assigned accounts • Conduct ongoing account meetings to communicate best practices, develop plans for expanded functional usage, provide use case examples for leveraging key product functionality and communicate new feature releases • Plan and conduct onboarding and training for new customer • Closely manage and nurture accounts to identify and eliminate risk & churn • Drive and support both retention & growth of revenue. • Create and deliver monthly reports to highlight customer successes and provide ongoing recommendations for further optimization • Analyze customer account trends and provide feedback to internal stakeholders to ensure quality standards, customer requirements, and features are properly deployed and addressedCollaborate with key internal stakeholders with demonstrated ability to take direction and produce required results
Education
University of Nebraska-Lincoln
Bachelor of Education and Human Science, Hospitality, Restaurant and Tourism Management, Event Planning Emphasis
2010 — 2014
Skills
- Social Networking
- Powerpoint
- Training
- Hospitality
- Social Media
- Catering
- Teamwork
- Public Speaking
- Event Planning
- Customer Service
- Time Management
- Leadership
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