Cody L.
Account Executive Customer Success @Apple
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WORK HISTORY
Account Executive Customer Success @Apple
Toronto, ON, CA
Managed a $60M+ national book of business across strategic carrier partners, driving 110% YoY growth.• Led end-to-end customer lifecycle: onboarding, adoption, quarterly health checks, performance analytics, and strategic planning.• Collaborated with Product, Finance, and Retail to improve sell-through and customer outcomes, resulting in $5M+ incremental revenue.• Strengthened executive relationships through data-backed insights and proactive business reviews.• Improved partner performance by identifying gaps, coaching field teams, and launching programs that increased engagement and retention.
EDUCATION
Ryerson University
Bachelor of Arts - BA
SKILLS
ABOUT CODY L.
I am a SaaS Account Manager and Customer Success leader who turns relationships into long term revenue. After more than 13 years at Apple driving multimillion dollar partnerships, I have built a reputation for clarity, trust, and execution. These are the qualities enterprise clients expect from a top tier account manager and customer success professional.I bring a rare mix of deep customer empathy and commercial focus. I have managed national accounts, delivered more than 110 percent year over year growth, supported technical onboarding, strengthened retention, and coached teams to exceed performance targets. My approach is straightforward. Understand the customer’s business, anticipate challenges before they appear, and deliver value that creates long term loyalty and expansion.I am now focused on joining a high growth SaaS company where I can elevate the customer lifecycle, scale account management programs, and work closely with Sales, Product, and Support to create customer experiences that drive measurable results. If you need someone who can own relationships end to end and unlock growth through strategy, insight, and human connection, I am ready.Core Strengths: Customer Lifecycle Strategy • SaaS Account Management • Enterprise Relationship Management • Renewals and Retention • Onboarding and Adoption • Cross Functional Leadership • Growth Planning • Technical Troubleshooting • Revenue Expansion • CRM Excellence (HubSpot, Salesforce)
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