Coffey Karen

Experience

1. Senior Education & Development Rep

   MBTA

   Apr 2011 — Present

   Pioneer in transportation reform; collaborated with over 15 trainers across MassDOT to create “How can I help you today?” Customer Service and Prevention of Violence in the Transit Workplace – over 4900 trained•MassDOT University’s co-leader of the Leadership & Management Institute serving over 10K employees•Revamped and launched 2-day program entitled Leading in Transportation across all divisions of MassDOT•Designed & developed Effective Writing and Effective Speaking to enhance employee communication skills•Designed and developed 4-day Moving Forward in Transportation training program in support of the Secretary of Transportation’s initiative, Year of the Middle Manager Certificate Program•Certified to facilitate Anti-Discrimination/Harassment Prevention for Managers and Diversity – Leading on the Road to Inclusion for Managers to be delivered to all MassDOT managers across the Commonwealth

Education

• Community College of the Air Force

  Associate of Science (AS)

• North Shore Community College

  Associate of Science (AS)

• Southern Illinois University, Carbondale

  Bachelor of Applied Science (BASc)