Cody Nichols

About Cody Nichols

As a Senior Director at Commvault, I lead the Worldwide Customer Success program strategy for programs encompassing more than 100 Customer Success professionals and overseeing a portfolio of $20 million in program revenue. I have a proven track record of increasing program attach rates, efficiency.I am passionate about delivering exceptional customer experiences and driving strategic growth for Commvault\'s Enterprise Success Program. I have successfully grown Commvault\'s Enterprise Success and scaled resourcing globally to support a growing customer base. I also manage the Automation & Orchestration services team and develop other key service offerings crucial to Commvault\'s growing services portfolio.

Experience

1. Senior Director, Customer Journey Strategy & Programs

   Commvault

   Nov 2024 — Present · Findlay, OH, US

   Lead Worldwide Customer Success program strategy, increasing program attach rates, and efficiency.• Manage the Automation & Orchestration services team, providing specialty custom workflows, reports, and integrations to extend capabilities of the Commvault platform.• Developed new offerings for SaaS Onboarding to optimize the customer experience.

Education

• Tiffin University

  MBA, Leadership

  2009 — 2010

• Tiffin University

  Bachelor of Business Administration (B.B.A.), Computer & Information Technology

  2007 — 2009

Skills

• Disaster Recovery
• Customer Service
• Project Management
• Customer Relationship Management (Crm)
• Commvault
• Data Center
• Vendor Management
• Leadership
• Strategy
• Business Process Improvement
• Managed Services
• Strategic Planning
• Team Leadership
• Management
• Account Management
• Virtualization