Cody Nelson

Manager, IT Services @Cirtec Medical

Brooklyn Park, MN, US

Analyze and report on key performance data against SLA’s and OLA’s to identify trends and forecasts to continuously improve as needed.• Drive Service Delivery Management, ensuring seamless end-to-end service provision by vendors and partners, guaranteeing adherence to SLAs and stringent quality benchmarks.• Led the rollout of a cutting-edge IT ticketing system (FreshService), orchestrating the migration of assets, vendor relationships, and software contracts, and played a pivotal role in crafting ticket automation using Windows PowerShell.• Manages the acquisition and setup of end-user hardware, ensuring alignment with IT needs while adhering to specified budget constraints.• Establishes best practices through the entire technical support practices while following up with internal customers to identify areas of improvement. • Office365 administrator managing all Microsoft licensing for whole organization. • Directly responsible for overseeing all aspects of IT purchasing for end-user hardware, including procurement, vendor management, and budget allocation.• Oversees the Capital Expenditure budget for IT spending and establishes standardized hardware specifications across the company.• Manages and oversees the Print Sale & Maintenance of all RICOH printer/copiers that are housed on-premises servers and AWS.

University of Minnesota Duluth

Pre-Business

Baker University

Bachelor of Business Administration (BBA), Information Systems