Cody Hull

About Cody Hull

Dedicated to unearthing actionable insights from data, shaping customer-centric strategies, and propelling business success through a deep understanding of customer needs and preferences.As an accomplished specialist with over 15 years of experience, I have consistently driven exceptional customer experiences, fostering high levels of satisfaction, and expanding global footprints. My professional journey is rooted in an unwavering commitment to understanding and fulfilling customer expectations, delivering high-touch services, and aligning Voice of the Customer (VOC) programs with company goals.My expertise lies in executing VOC programs and driving operational efficiencies. I\'m proficient in crafting effective customer feedback methodologies, meticulously reviewing data, and translating insights into actionable strategies that drive meaningful results. I am known for my ability to grow revenue, optimize customer retention rates, enhance customer experiences, and position organizations as market leaders.Throughout my career, I\'ve built, trained, and motivated high-performing teams, consistently achieving a track record of excellence in the pursuit of customer-centric excellence.I\'d love to connect and explore how my distinctive skill set can drive impact in your organization. Let\'s collaborate to craft success stories together.

Experience

1. Staff Customer Experience Professional

   Intuit

   Sep 2024 — Present · San Diego, CA, US

   Strategic leader driving growth and retention. My focus is on transforming customer success from downstream operations into a critical, technology-led growth engine for Intuit, specifically by optimizing the experience connecting customers with our expert network.Key Focus Areas:Strategic Experience Design & Service Blueprinting: Championed the end-to-end customer and expert journey within Business Tax. Applied robust expertise in service design and blueprinting to map complex service ecosystems, identify critical pain points, and orchestrate seamless experiences that span both digital and human touchpoints.Data-Driven Innovation & Experimentation: Led quantitative and qualitative research (Voice of the Customer/Tax Experts) to develop deep customer insights. Utilized hypothesis-driven experimentation and scientific methodologies to solve systemic issues, drive defect resolution, and inform product improvements and service offering development.Cross-Functional Leadership & Influence: Served as a central influencer across highly matrixed teams, mobilizing key stakeholders to implement creative, best-in-class solutions. Operational Excellence & Efficiency: Proactively simplified and continuously improved existing operational processes to maximize efficiency and service delivery. Connected internal and external data signals to provide precise, actionable recommendations that drove incremental product experience improvements and alignment with core business metrics.Communication & Advisory: Developed and presented comprehensive end-to-end journey maps and Voice of the Customer reports to inform leadership and cross-functional partners, ensuring a clear understanding of human behavior and market trends impacting customer interactions.

Education

• University of California, San Diego

  Bachelor's degree

• Point Loma Nazarene University

  Master of Business Administration (M.B.A.)

Skills

• Business Development
• Project Management
• Customer Experience
• Strategic Partnerships
• Operations Management
• Program Management
• Business Analysis
• Inside Sales
• Training
• Employee Training
• Microsoft Word
• Business Strategy
• Time Management
• Outlook
• Microsoft Office
• Sales
• Account Management
• Marketing
• Peoplesoft
• Peoplesoft Crm
• Customer Relationship Management (Crm)
• Public Speaking
• Contract Management
• Leadership
• Access
• Customer Retention
• Customer Service
• Sales Management
• Team Building
• Management
• Insurance
• Interviews
• Adp Payroll
• Powerpoint
• Microsoft Excel
• Business Process Improvement
• Strategic Planning
• Employee Relations
• Process Improvement
• Analysis